Returns and exchanges will be handled promptly . . . please allow up to 3-5 weeks from when you send the package to receive your credit or exchange.
We will credit your original method of payment. If you are exchanging to a higher size or to another item and there is a small price increase of less than $5, please include a check to cover the amount. If the item you are exchanging for costs less than the original item, we will refund you for the difference.
Just follow these simple instructions to send back a return or exchange:
No return authorization number is needed.
Write a note explaining whether you want an exchange or a return (if it's an exchange, be sure to specify what you want to exchange it for).
Let us know why you are returning the item (for example, wrong size, wrong color, wrong item sent, damaged, etc.).
Make sure your name and contact information are with the return (or make a copy of your packing list).
All items must be returned in salable condition. Please return ball caps in a hard box at least 3" high, otherwise the front of the cap will be damaged.
Ship your return to the address below (we highly recommend using a reputable shipping carrier that provides proof of delivery and insurance in case the package is lost).
TWS Navy Store
Attn: Returns
c/o SoldierCity 1001 Lower Landing Rd
#407
Blackwood, NJ 08012
